Have questions?

Your Information is Safe With Us! Protecting your privacy is extremely important to Sterling Home Mortgage. We guarantee to use the latest technology and adhere to the most stringent confidentiality procedures in the market to keep your personal information confidential. If you ever have any questions, concerns, or comments about the Sterling Home Mortgage Client Privacy Policy, please feel free to contact us at ms@shmaz.com or call us at 888-734-7771.

What personally identifiable information we collect and how it is used: We only collect the necessary personally identifiable information in order to respond to your requests for our customized products and services. Personally identifiable information includes, but is not limited to, first and last name, physical address, zip code, email address, phone number, birth date, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual.

Other information and how it is used: We only collect the necessary general information in order to respond to your requests for our customized products and services. When you visit our site, our systems log some basic and anonymous information about your computer for routine website maintenance, including:

IP address (your computer's unique signature)

Operating system (e.g., Windows XP)

Browser software (e.g., Microsoft Internet Explorer, Firefox)

Do we share your information? We maintain strict confidence of your personal information. When you use our services, the information provided is stored in our databases and processed by our employees. Sterling Home Mortgage will NOT share, sell, transfer or convey your personal information to any unaffiliated companies or third parties which are not necessary to perform our services.

In some circumstances we may be required as part of the loan funding process to contact certain third parties, such as your employer or financial institution, to obtain independent verification of various loan related information. After our authorized agents receive your information, they may contact you directly.

We are required by federal and state banking regulations to collect certain information on the online loan application. In addition, we will disclose information collected to our authorized agents in order to independently verify and process your loan application. The use of credit report information obtained by us and our authorized credit reporting agencies is governed by the federal Fair Credit Reporting Act. We will also disclose the name of the lending institution to the consumer in the loan details section of the search for rates results page.

As certain aggregate information must be reported to state and federal regulatory agencies, we cannot process any requests to delete loan application information from our systems, regardless of whether the loan is funded.

Sterling Home Mortgage will not share, sell, transfer or convey your personal information to any unaffiliated companies or third parties which are not necessary to perform our services.

How Do We Protect Your Personal Information? Sterling Home Mortgage safeguards the security of the data you send us with physical, electronic, and managerial procedures. The Sterling Home Mortgage web site and back offices use industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To sign up for Sterling Home Mortgage's service, or to log into the client section of the web site, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card or checking account information while it is transmitted over the Internet.